In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our Customer Care team at info@kokoremedy.com

We encourage you to purchase samples of the product before committing to the full size version, however, if you are not completely happy with your order you may return it for a refund, credit or replacement within 30 days. For items returned after 30 days a store credit or a replacement will be issued (please note: shipping costs not included). 

*limited edition items, special promotions and samples are excluded with our 30 day money back guarantee. 

Once we receive the returned items, we will process your request within 7 business days and you will be notified by email.